For Canada, we'll ship through DHL Express only, the ETA is around 7 business days after we ship. There is a chance you might be taxed, but the chance of getting taxed is very low right now, it's less than 20%. Please be aware of that. 

For Spain, we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife. We can't ship to any island address in Europe.

We can't ship to APO, DPO address and PO box. We don't ship to forwarding address.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Indonesia🇮🇩, we require your Indonesia Tax ID (NPWP), or ID Number (NIK-Nomor Induk Kependudukan), or Indonesia Driver’s License as per requested by DHL and Customs. Please make sure the document holder name is the same as recipient name on shipping information.

For Switzerland🇨🇭, due to the local customs situation, we’ll ask for your confirmation via email that you agree to pay VAT to the local customs before we ship your parcel out. Since we can’t get the parcel back once we shipped it out, we’re not able to compensate you anything for your order to Switzerland due to VAT issue reason.

For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.

For Japan 日本🇯🇵, お名前や住所など注文に必要な情報は英語にご記入ください。

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

 

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

 

When will you ship the item?

We‘ll ship the item in two business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Here are the ETA vary by destination:

• US, Canada, Australia, New Zealand, Japan, Mexico: 4 to 6 business days (Keyboard and Mouse).
• Europe, Brazil: Around 10 to 20 business days via Yuntrack.
• Malaysia, Singapore, Thailand and Vietnam: Around 10 to 15 business days via Com1Express.
• Hong Kong, Macao: Around 3 to 7 business days via SF Express.
• Israel: Around 7 business days via DHL Express (Keyboard and Mouse).
• Bahrain, Kuwait, Saudi Arabia, UAE: Around 10 to 20 business days via Yuntrack.com.
• Rest of the world: Around 5 to 7 business days (Keyboard and Mouse).

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

 

VAT or import tax included?

Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product, please let us know if the customs reach out for anything, we may provide our suggestion if possible.

From our previous experience, the following destinations haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have further questions, please feel free to email us at support@keychron.com, thank you.

 

Remote area shipping cost.

Puerto Rico, Guam, US Virgin Islands are required to pay $35 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $35 additional cost if your zip code is in remote area. Remote Area List here (It will automatically download a pdf on DHL, simply search your shipping destination's name and you'll see remote area code) to check.

You can provide us an alternative address which is not in DHL remote area list to avoid this cost.

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.

-To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete. 

 

Where do we ship?

We ship the keyboards internationally except for the destinations listed below:

*Destinations NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Malawi, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Spain (Balears Province, Las Palmas, and Santa Cruz de Tenerife), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

 

For additional questions, shoot us an email at support@keychron.com